Before you begin looking at our properties in more detail, take a few moments to read through these general notes. They will help you to get the most out of the site and explain the procedure to follow, should you wish to make a booking.
Accomodation. We take the same care and attention to identifying suitable properties as we do to describe the accommodation as clearly and accurately as possible. Since it's usually not possible to view the accommodation in person before your arrival, we try to provide a basic overview of the property. Each property is accompanied by photographs and descriptions. The country houses featured are located in quiet rural areas, often part of a farm, with views of the Tuscan landscape. Most are easily accessible via convenient country roads, and all feature lawns and gardens with suitable outdoor furniture. The interior furnishings are traditional and offer a good combination of comfort and functionality. Kitchens are fully equipped for the indicated number of guests. All properties have central heating, unless otherwise specified.
Pool. The swimming-pools are open from the 15th of May until the 30th of September.
Booking. Once you've chosen your vacation rental, send us an email. You'll shortly receive a booking confirmation, along with details for the deposit and balance. Upon payment of the balance, we'll send you all the check-in information and anything else you need for your stay.
Bond. The property owner generally requires a deposit upon arrival as a guarantee against any damage or breakages. This deposit will be returned at the end of the rental period. In the event of damage caused by the guest, the amount due will be deducted from the deposit. For serious damage, the guest is still responsible for the amount exceeding the security deposit and agrees to pay the amount due.
Arrival, departure, duration of rental.Stays in country houses generally begin and end on Saturdays. Upon request, a different date can be confirmed where possible. Check-in is between 4:00 PM and 6:00 PM. Departure must be no later than 10:00 AM on the day of departure. For apartments in the historic center, start and end dates vary based on availability. Check-in/check-out times remain unchanged. For hotels, each property has its own check-in/check-out rules. All information and details for each reservation will be provided prior to arrival.
Prices and services. The prices listed in the attached price list are in euros and refer to the rental period for the maximum number of guests indicated. The price includes the following services: bed linens and towels (changed weekly), electricity, hot and cold water, and check-in registration fees (unless otherwise specified in the confirmation). Apartments will be left clean and tidy. Otherwise, the owner will withhold a maximum amount of 50 to 100 euros from the deposit paid upon arrival. Heating costs are generally not included in the rental fee; these are calculated directly by the owner and paid at the end of the stay.
GOVERNING LEGISLATION
The contract is governed by provisions contained in Legislative Decree No. 111 of 17 March 1995; the Directive 90/314/EEC; relevant international conventions and in particular the brussels Convention of 20 April 1970, made executive with the law no. 1084 of 29 December 1977; the Warsaw Convention of 12 October 1929 regardsing international air transport, made executive with law no. 41 of 19 May 1932; the Bern Convention of 25 February 1961 regarding rail transport, made executive with law no. 806 of 2 March 1963, as applicable to services provided as part of tourist packages, as well as provisions relating to che civil code and other internal legislation, in as much as they do not contravene provisions of the present contract.
2.TECHNICAL ORGANIZATION
TERRE TOSCANE di In Toscana di Virginia Vannuccini e C. S.a.s. - Via del Poliziano 52 - 53045 Montepulciano (SI) - P.IVA 00883980526
3. BOOKING
Reservations can be made through any authorized travel agency, Italian or foreign, or directly with Terre Toscane di In Toscana s.a.s. in Montepulciano, Via del Poliziano 52 - Tel. +390578758582 - email info@terretoscaneagency.it. Reservations accepted by Terre Toscane di In Toscana s.a.s. are subject to availability. The reservation is considered complete upon written confirmation from Terre Toscane. For group reservations, Terre Toscane reserves the right to cancel the trip if the required number of participants is not reached, providing written notice to the customer at least 20 days before the scheduled departure date.
4. BOOKING
A minimum deposit of 30% of the total cost is required at the time of booking. The balance is due 30 days before the departure date. For bookings made after this date, the full amount must be paid at the time of booking. Payment information will be provided at the time of booking (via bank transfer or credit card).
5. TRANSFER AND CANCELLATION
5.1 Transfer of booking
If a traveller is unable to make use of a booked holiday he may pass the booking to another person who fulfils all the conditions required for the holiday, after informing the Travel Agent and Terre Toscane by registered post or, if urgent, telegram or e-mail. The notice is to arrive within a reasonable period before the departure date, indicating details of the transferee (first mane, surname, sex, date of birth, nationality). The transferor and the transferee are jointly responsible for the total cost as well as for additional costs resulting from the transfer, as mentioned in article 7 below.
5.2 Cancellation
If the cancellation is not covered by the exclusions of the article 5.3. below, then the traveller agrees to pay cancellation charges as set out in art. 1373, para. III of the civil code, as follows:
30% up to 30 days before arrival date;
100% less than 30 days before arrival date.
The same charges must be paid by anyone unable to undertake a holiday as a result of not being in possession of necessary documents for travel abroad.
In the case of special offers, such as the "Prepaid" and "Non-refundable" offers, clearly written on the booking confirmation, in case of cancellation for any reason, no refund will be given to the traveler who decides to cancel the booking. Furthermore, no refunds will be paid to travellers who decide to interrupt a trip or a stay already started.
5.3 Cancellation without penalty
The traveller may cancell the travel contract without being subject to charges referred to in art. 5.2 para. II above in the case of substantial alterations made by Terre Toscane to any essential element of the contract, for example the price. Such alterations must be notified to the traveller as soon as possible to enable him to make an appropriate decision, and in particular wether:
- to cancel the contract without having to pay charges;
- or to accept an additional clause to the contract which indicates the alterations made and the resulting changes to the cost. The client must inform the operator or hos agent as soon as possible of his decision. Whenever the client cancels the contract as described above of if for any reason, except as a result of the client's own wish, the operator cancels the whole package before the departure date, then the client has the right:
a) to accept an alternative solution of equivalent or superior quality, should the operator and/or the agent be in a position to provide one. If the alternative is of inferior quality, the operator must refund the difference in price;
b) to receive a full and immediate refund of the amount paid in respect of the contract. In this case he has the right to compensation from the operator or his agent in accordance with the laws of the member of the state concerned for non-fulfilment of contract, unless:
b1) the whole package is cancelled because the number of bookings is less then the minimum required and the client is informed of the cancellation in writing within the time indicated in the description of the service offered, or
b2) the cancellation is due to reasons beyond the organizer's control, that is, external circumstances wich are unforseeable and whose consequences could not have been avoided despite every reasonable effort.
6. SPECIAL REQUIREMENTS OF THE CLIENT
The traveler is required to provide written details of any special needs at the time of booking.
Terre Toscane reserves the right to accept such written requests only after verifying availability with the service providers. Terre Toscane will inform the customer of any additional costs resulting from the request as soon as possible, provided that such services are available.
7. ALTERATIONS REQUESTED BY THE TRAVELLER
Alterations requested by the traveller after the booking has been confirmed by Terre Toscane require reconfirmation of the requested alterations by Terre Toscane and involve a surcharge of € 15 per person.
8. LIABILITY
Liability of Terre Toscane, in its function as travel operator, towards the traveller and his personal possessions is governed by the laws and international conventions mentioned in art. 1 above. Liability of Terre Toscane shall under no circumstances exceed the maximum provided for by the laws and conventions cited, and in particular the limits for single claims for damages as given below:
- when such non-fulfilment of the contract is attributed to the client;
- when such non-fulfilment is attributed to a third party not connected to the provision of services object of the contract and which are of an unpredictable or insurmontable nature;
- when such non-fulfilment is due to force majeure as defined in art. 5.3 paragraph b, subparagraph b1, or an event which the operator and/or the seller could not, despite all reasonable care, foresee or resolve.§
In the latter two cases the organizer and/or the seller must act with the maximum solicitude to afford assistance to the client in difficulty. As regards damages resulting from non-fulfilment or poor execution of services offered in the package, members States should assume that indemnity is limited to those contained in international conventions.
Any claim regarding non-fulfilment of the contract identified by the client during his stay must be made in writing within 48 hours of the beginning of the stay to the relevant service provider and must be supported by registered letter with return receipt addressed to the organizer and/or seller not later than 10 days before the end of the stay.
9. RENTING OR TOURISTIC PACKAGE (OR SERVICES)
Apartment stays are agreed upon between the parties named on behalf of the owner, and prices are set by the owner and cannot be changed within 20 days of the stay. The price includes the cost of accommodation, electricity, water, and gas, and initial cleaning (unless otherwise specified).
The apartments must be left clean and tidy; otherwise, the owner may withhold €50 to €100 from the security deposit paid upon arrival. The number of guests per property cannot exceed the number of beds declared at the time of booking and indicated in the catalog. Arrivals at the selected property are generally scheduled on Saturdays between 3:00 PM and 6:00 PM. If arrival or departure times differ, advance notice must be given to Terre Toscane or directly at the property. For "on request" tours, the price includes all services indicated in the quote at the time of booking/confirmation.
10. INSURANCE COVER
The organizing Company is covered for civil liability by insurance no.1/39437/319/102549262 of the Company "Unipol" for civil liability. Ceilings: professional liability limit per occurrence €2,066,000.00, per occurrence limit RCT €500.000,00 - €500.000,00 per occurrence limit RCO.
It is possible to stipulate optional and specific insurance cover for costs resulting from cancellation of the package, accident, repatriation and baggage. Art. 21 D.L. March 1995 foresees the instigation of an indemnity fund c/o the Presidency of the Ministerial Advisory Committee to which travellers may appeal in case of the organizer's insolvency or bankruptcy for a refund of the amount paid.
11. TOURISTIC TAX
From 1st February 2012, the "Touristic Tax" approved by the Municipal Council of Montepulciano Resolution n. 91 of 30th November 2011, the resolution is on line on website of the Municipality of Montepulciano https://www.comune.montepulciano.si.it/
The tax is applied to non-residents overnight stays in the Municipality of Montepulciano, per person per night, in the following measures:
Euro 2,00 for all accommodation facilities up to 3 star category including furnished apartments also for temporary tourist use
Euro 2,50 for all accommodation up to the 4 star category
Euro 3,00 for all accomodation up to the 5 star category and "Residenze d'Epoca"
Exemption:
- children up to 12 years old
- recption for emergency situations (natural disasters, extraordinary in nature, for humanitarian aid)
The taxmust be paid directly to the owner of the structure or to one of his representatives.
For more information: https://www.comune.montepulciano.si.it/tributi/imposta-di-soggiorno/
TOURISTIC TAX: The Municipal council of other cities can apply different prices.
12. DISPUTES
This contract comes under the jurisdition of Italian law. The exclusive competent Court of Law in case of dispute will be in Siena